Booking module
Customers book themselves, with no double bookings
Customers book online or in WhatsApp, and the administrator sees the whole day in one calendar.
6 900 ₸ per month per branch · 14 days free
In brief
The Booking module in SotaCRM, a cloud CRM for businesses in Kazakhstan, handles online booking for services. It holds services, specialists and resources, work schedules and a calendar. The customer picks a service and a free time slot, and the CRM never books two people for the same time. With the Kaspi Payments module, a booking can wait for prepayment, and the AI agent books customers from WhatsApp, if you allowed it. The module costs 6 900 ₸ per month per branch, each next branch 4 900 ₸ (prices as of 4 October 2026).
- per month for the first branch
- 6 900 ₸
- for each next branch
- 4 900 ₸
- to book: online, in WhatsApp and through the administrator
- 3 ways
- of free trial on a paid plan
- 14 days
Where bookings come from
Three ways to book
All bookings go into one calendar, and booked time is visible right away.
Wednesday, 14 October
Aigerim
- 10:00 Haircut Online
- 11:00 Free, open for booking
- 12:30 Coloring WhatsApp
Dana
- 10:30 Manicure Administrator
- 12:00 Pedicure Online
- 13:30 Gel polish WhatsApp
Online
The customer picks a service and a free slot on their own, without calling.
In WhatsApp
The AI agent offers free slots from the schedule and books the customer, if you allowed it.
Through the administrator
The administrator books a customer from a call or a message right in the calendar, where booked hours are visible.
What's inside
A schedule that follows your rules
You set services, specialists and working hours. The CRM offers customers only free time slots.
Services, specialists and resources
Service duration, who performs it and what it needs, for example a room or a chair.
Calendar and schedules
Bookings by specialist and day, working hours for each specialist.
Online booking
The customer picks a service and a free slot, and the booking goes into the schedule.
No double bookings
The CRM will not book two customers with the same specialist at the same time.
Rescheduling
A customer asks for another time, and the administrator moves the visit in the calendar.
Prepayment and reminders
With the Kaspi Payments module, a booking waits for prepayment. WhatsApp reminders can be sent through automation.
Example after setup
A booking with prepayment in four steps
A customer writes at 23:47, when the salon is closed. By morning the booking is already in the calendar.
- Customer: Hello. Can I book a haircut tomorrow morning?
- AI agent: Hello. Tomorrow we have 10:00 and 11:30 free. Which time suits you better?
- Customer: 10:00, please
- AI agent: 10:00 is reserved for you. To confirm the booking, please pay the prepayment: the invoice is already in your Kaspi.
- Prepayment received, booking confirmed
How it works
The customer writes in WhatsApp
The AI agent clarifies the service and offers a free slot from the schedule.
The CRM holds the slot
The time stays reserved for the customer for the prepayment period you set.
The customer pays the prepayment
They receive a Kaspi invoice, and the CRM checks the payment.
The CRM confirms the booking
Nobody has to mark anything once the payment arrives.
What you need
The Booking and Kaspi Payments modules, services with prepayment, and an AI agent with its own WhatsApp number that you allowed to book customers. The AI agent works on the schedule you set, while you have AI credits.
With other modules
Kaspi and AI add to booking
Each link works after setup.
Kaspi Payments
A prepayment invoice at booking and visit confirmation after payment.
About Kaspi PaymentsAI agent
Books customers from WhatsApp on your schedule, if you allowed it.
About the AI agentAI assistant
At an employee's request, changes service durations, who performs them and prepayment rules.
About the AI assistant
Who it suits
Where booking is needed every day
The module helps anyone who sells the time of a specialist, a doctor or a trainer.
Salons, barbershops, spas
Calendar by specialist, online booking and prepayment for services.
CRM for a salonClinics and practices
Doctor schedules and custom fields in the visit record. SotaCRM does not replace a medical information system.
CRM for a clinic
Price
What Booking costs
On Pro and Business, the module can be included in the plan price.
6 900 ₸
per month for the first branch
4 900 ₸ for each next branch
The first 14 days are free on a paid plan, once. During the 30-day free trial after sign-up, the module is open together with the others.
Prices as of 4 October 2026, not subject to VAT
All plansIn the plans
- StartYou pay 12 900 ₸ for the plan and 6 900 ₸ for the module.
- ProThe module can be one of the two included in 39 900 ₸.
- BusinessThe module is included in 89 900 ₸ with the others, for one branch.
Calculations from the Plans and Pricing document
Salon, 6 people, one branch
- Start plan
- 12 900 ₸
- Booking
- 6 900 ₸
- Kaspi Payments
- 5 900 ₸
Per month25 700 ₸
Salon, 12 people, two branches
- Start plan
- 12 900 ₸
- 2 users beyond the plan
- 3 800 ₸
- Booking, first branch
- 6 900 ₸
- Second branch
- 4 900 ₸
Per month28 500 ₸
Getting started
What you need to launch
Prepare a list of services with durations, your specialists and their working hours.
Connect the module
On a paid plan. The first 14 days are free.
Add services and specialists
Durations, who performs them, resources and working hours.
Open online booking
Customers start choosing their time on their own.
Add prepayment and AI
For prepayment, connect Kaspi Payments. Allow the AI agent to book customers.
There are video guides on booking, free for all SotaCRM customers. If you are short on time, you can order setup from a specialist, and the prices are public.
Setup servicesFree trial
Try booking free for 30 days
After sign-up you get Pro with all modules. Add services and specialists, and customers can book on their own.
Questions
Questions about booking
Yes. The customer picks a service and a free slot online, and the booking goes into the schedule. The CRM will not book two customers with the same specialist at the same time.
6 900 ₸ per month for the first branch and 4 900 ₸ for each next one. For example, a salon with 12 people and two branches pays 28 500 ₸ per month including the Start plan.
Yes, if the Booking module is connected and you allowed the AI agent to book. It offers free slots from the schedule, and an employee can take over the conversation at any time.
Yes, with the Kaspi Payments module. The CRM holds the slot for the customer while they pay the invoice and confirms the booking after payment. You set how long to wait for payment.
Yes, for doctor schedules and patient booking. You can add custom fields to the visit record. SotaCRM does not replace a medical information system.
Yes. There are video guides on booking, free for all SotaCRM customers.
Didn't find an answer?
Tell us what your company does, and we will suggest a plan and modules.
Business days, 9:00–18:00 Astana time
What else SotaCRM has
Kaspi Payments
Prepayment for bookings and payments right in the deal.
AI agent in WhatsApp
Replies to customers and books them, if you allowed it.
Plans and module prices
Pro and Business include modules in the price.